Workers Compensation Insurance Claims
Report an injury
If someone is injured at work, or they become sick because of their work, it should be reported to the employer within 24 hours and the worker should seek immediate medical attention.
A worker should report their injury or illness to the employer whether they intend to make a claim for workers compensation or not. An injury or illness can be reported verbally or in writing. If a worker is unable to make a report, one can be made by a representative such as a family member or friend.
If there is a claim, the employer must contact Optimum Insurance Services (or their Workers Compensation Insurer) as soon as possible via email or phone, within 24 hours, so that the claim can be lodged with the insurer in time. A claim form must be completed and submitted electronically or via fax.
Legislation for lodgement in each state
The legislation for timeframes for employers to report workers compensation claims to their insurer varies in each state.
Please see below for state-by-state requirements. An excess will be due and there may be an additional premium added upon renewal, if the claim is not lodged within the below timeframes:
| State | Employer to Notify Insurer |
| New South Wales | Within 48 hours |
| Victoria | Within 10 calendar days |
| South Australia | Within 5 calendar days |
| Western Australia | Within 5 working days |
| Tasmania | Within 3 working days |
| Northern Territory | Within 3 working days |
| Australian Capital Territory | Within 48 hours, lodge form within 7 days |
| Queensland | Within 6 months |
*current as at 6th August 2015
After Advice or A Quote
Optimum Insurance Services are qualified insurance advisers. We welcome all enquiries in relation to our insurance products and services. To obtain advice or a competitive quotation enquire online. If you would like to discuss your specific needs further, please call 1300 739 861 and speak with our friendly and helpful advisers.