General Insurance Claims Procedure and Checklists Cover
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Insurance Claims Checklist

Download our handy checklists to help you organise the necessary information for the claims process in many of the common insurance policies.

Landlords Property Insurance Claims Checklist

The below information and items are commonly required when making a Landlord’s Property Insurance claim. Be sure to collect all this information in preparation and complete the claim form (if required), so your claim is processed as quickly as possible.

  • Policy number
  • Insured name (as per policy)
  • Risk address
  • GST details (ABN & ITC)
  • Date and time of loss Cause of loss
  • Loss/damage description inc. location of damage (if applicable)
  • Tenant or third party details (if applicable):
    1. Name
    2. Address
    3. Contact number
  • Witness details (if applicable)
    1. Name
    2. Company Name
    3. Address
    4. Contact Number
    5. Police details (if applicable)
  • If rent loss/default:
    1. Copy of the bond refund application/receipt
    2. Ingoing and outgoing inspection reports
    3. Tenant’s rental agreement
    4. If re-let, tenant’s new rental agreement
    5. Copy of quotes/invoices of all expenses
    6. Copy of court bond/authority determination (if applicable)
    7. Copy of notices/leave arrears and letters issued to the tenant
    8. Photos of any damage, prior to repair
    9. If the damage involves strata, confirmation of what they have covered
    10. Copy of the rental ledger

Marine Insurance Claims Checklist

The below information and items are commonly required when making a Marine Transit Insurance claim. Be sure to collect all this information in preparation and complete the claim form (if required), so your claim is processed as quickly as possible.

  • Policy number
  • Insured name (as per policy)
  • GST details (ABN & ITC)
  • Date and time of loss
  • Loss address/accident description and extent of damage
  • Supplier’s invoice
  • Packaging/weight/inventory list
  • Original bill of lading/airway bill/consignment note (including reverse side)
  • Copy of non-delivery shortage receipt
  • Copy of claim on shipping company or carrier
  • Copy of shipping company/carrier’s reply
  • Quotation for replacement/repairs
  • Receipted replacement/repair account
  • Copy of out-turn report issued by shipping company/customs

 

  • Third party details (if applicable):
    1. Name
    2. Company Name
    3. Address
    4. Contact number
    5. Details of claim
    6. Supporting documentation (e.g. written demands, correspondence)

     

  • Witness details (if applicable)
    1. Name
    2. Company Name
    3. Address
    4. Contact Number
    5. Police details (if applicable)

Motor Vehicle Insurance Claims Checklist

The below information and items are commonly required when making a Public & Products Liability Insurance claim. Be sure to collect all this information in preparation and complete the claim form (if required), so your claim is processed as quickly as possible.

  • Policy number
  • Insured name (as per policy)
  • Risk address/Registration number/Make and model of vehicle
  • GST details (ABN & ITC)
  • Date and time of loss
  • Loss address/accident description and extent of damage
  • Owner details (fleet)
  • Driver details:
    1. Name
    2. Address
    3. Licence details and DOB
    4. Drugs/alcohol within 12 hours

     

  • Third party owner details (if applicable):
    1. Name
    2. Address
    3. Registration number
    4. Insurer
    5. Contact number

     

  • Third party driver details (if applicable):
    1. Name
    2. Address
    3. Contact number

     

  • Police details (if applicable)
  • Witness details (if applicable)
    1. Name
    2. Address
    3. Contact Number
  • Vehicle towed/drivable
  • Location of vehicle

 

Professional Risk Insurance Claims ‘Claims Made Policies’ Checklist

The below information and items are commonly required when making a Professional Risk Insurance claim. Be sure to collect all this information in preparation and complete the claim form (if required), so your claim is processed as quickly as possible.

 

  • Policy number
  • Insured name (as per policy)
  • GST details (ABN & ITC)
  • Date you first become aware of such claim or circumstance.If the first intimation of a claim was in writing, please attach a copy. If No, please provide a “first person” account. Detail the nature of the claim or circumstance that may give rise to a claim. If your contract/retainer for services is evidenced in writing, provide a copy to your insurer. 

  • Details of when you performed the work out of which the claim arises or may arise.
  • Provide any additional background information that may assist in our understanding of this matter.
  • Provide your opinion on the amount claimed or best estimate of the claim or potential claim.

 

  • Third party claimant’s or potential claimant’s details:
    1. Name
    2. Company Name
    3. Address
    4. Contact number
    5. Details of allegation(s)
    6. Supporting documentation (e.g. written demands, correspondence)

 

  • Witness details (if applicable):
    1. Name
    2. Company Name
    3. Address
    4. Contact Number
    5. Police details (if applicable)

 

Commercial & Domestic Property Insurance Checklist

The below information and items are commonly required when making a Property Insurance claim. Be sure to collect all this information in preparation and complete the claim form (if required), so your claim is processed as quickly as possible.

 

  • Policy number
  • Insured name (as per policy)
  • Risk address
  • GST details (ABN & ITC)
  • Date and time of loss
  • Cause of loss
  • Loss/damage description inc. location and extent of damage (if applicable)
  • Third party details (if applicable):
    1. Name
    2. Address
    3. Contact number
  • Witness details (if applicable)
    1. Name
    2. Company Name
    3. Address
    4. Contact Number
  • Applicable documentation:
    1. Damage reports
    2. Invoices
    3. Proof of ownership
    4. Quotes (if applicable)
    5. Item list make/model/utility company (if applicable)

Liability Insurance Claims Checklist

The below information and items are commonly required when making a Public & Products Liability Insurance claim. Be sure to collect all this information in preparation and complete the claim form (if required), so your claim is processed as quickly as possible.

 

  • Policy number
  • Insured name (as per policy)
  • Risk address
  • GST details (ABN & ITC)
  • Date and time of loss
  • If the first intimation of a claim was in writing, please attach a copy. If No, please provide a “first person” account
  • Details of the incident/accident
  • Provide any additional background information that may assist in our understanding of this matter
  • All supporting Documentation relating to the incident/accident Third party details (if applicable):
    1. Name
    2. Company Name
    3. Address
    4. Contact number
    5. Details of allegation(s)
    6. Supporting documentation (e.g. written demands, correspondence)
  • Witness details (if applicable)
    1. Name
    2. Company Name
    3. Address
    4. Contact Number
    5. Police details (if applicable)
  • If rent loss/default:
    1. Copy of the bond refund application/receipt
    2. Ingoing and outgoing inspection reports
    3. Tenant’s rental agreement
    4. If re-let, tenant’s new rental agreement
    5. Copy of quotes/invoices of all expenses
    6. Copy of court bond/authority determination (if applicable)
    7. Copy of notices/leave arrears and letters issued to the tenant
    8. Photos of any damage, prior to repair
    9. If the damage involves strata, confirmation of what they have covered
    10. Copy of the rental ledger

Workers Compensation Register Of Injuries Checklist

Employers must maintain a readily accessible Register of Injuries in the workplace. The Register of Injuries is a current record of any injuries suffered by workers, whether they result in a claim or not. The below information is commonly required when making a Workers Compensation Register of Injury/ Illness for lodging a Claim through WorkCover.

  • Policy number
  • Insured name (as per policy)
  • Risk address
  • GST details (ABN & ITC) Injured/Ill
  • Worker Details:
    1. Name of Injured / Ill Worker
    2. Worker’s Address / Postcode
    3. Age
    4. Occupation
    5. Industry in which worker was engaged
  • Injury / Illness Details:
    1. Operation in which worker was engaged at time of injury / illness
    2. Date and Time of injury / illness
    3. Cause of Injury / illness
    4. Bodily location of injury/illness (for illness include symptoms)
    5. How the injury/illness was sustained (cause of injury /illness)
    6. Was any plant, equipment, substance or thing involved in the injury/ illness? If yes, please provide details
  • Witnesses (if applicable):
    1. Name
    2. Contact number Follow up
    3. Has the injury/illness been reported to the worker’s supervisor?
    4. Was any treatment provided? If yes, please provide details
    5. Did the injured/ill worker return to work following the injury/illness? If yes, please provide details
  • Details of person making the entry /sign off
    1. Name
    2. Position
    3. Department / Team
    4. Signature and Date
    5. Employee Signature / Date / Address

After Advice or A Quote

Optimum Insurance Services are qualified insurance advisers. We welcome all enquiries in relation to our insurance products and services. To obtain advice or a competitive quotation enquire online. If you would like to discuss your specific needs further, please call 1300 739 861 and speak with our friendly and helpful advisers.

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