Property Insurance Claims

Property Insurance provides cover for physical loss or damage. Types of claims include Burglary, Small Fires, Business Interruption, Accidental Damage, Malicious Damage, Money Loss and Glass Breakage.

Small Property Insurance Claims

What to Do

In the event of a claim:

• Immediately contact your insurance broker or insurer to report the claim and arrange an assessor to be appointed, if required.
• Return a claim form as soon as practicable (within 7 days).
• In the event of burglary, malicious damage and/or money loss Immediately report the matter to Police.
• Retain any damaged property or equipment until otherwise authorised by the insurers.

Remember to:

• Minimise loss by taking precautions to secure premises or vehicle to prevent further damage.
• Never admit liability as it is up to your insurers to accept or reject liability.
• Communication is important and all documentation should be forwarded as quickly as possible after the incident.

Large Property Insurance Claims

What to Do

Following the occurrence of a major loss and the summoning of emergency assistance where appropriate, your broker or insurer will arrange for a loss assessor to be on site without delay.

The claims management plan is a three phase operation:

• Immediate post loss phase
• Rehabilitation phase
• Settlement phase